CLIENT SERVICES OFFICER (CSO) [REDACTED], CSO [REDACTED] AND PROTECTIVE SECURITY SERVICES (PSS) EMERGENCY RESPONSE TEAM (ERT) MEMBER [REDACTED] WERE CONDUCˆºNG THEIR DUTIES AT THE OPEN CENTRE PROCESSING AREA (OCPA) AT APPROXIMATELY 2215 HOURS WHEN RESIDENT, [REDACTED], [REDACTED] AND [REDACTED] ALONG WITH ASYLUM SEEKER [REDACTED] MINOR ¢[REDACTED] YEARS, ENTERED THE OCPA, RETURNING FROM BEING OFF SITE. [REDACTED] APPEARED TO BE AGITATED WHILST ENGAGING WITH [REDACTED] AND[REDACTED] AND[REDACTED], DUE TO HIS SPEAKING LOUD, USING LARGE HAND AND ARM MOVEMENT. [REDACTED] APPROACHED THE PROCESSING DESK, AGAIN USING A LOUD VOICE WITH LARGE HAND AND ARMS MOVEMENTS WHILST POINTING AT THE PROCESSING DESK DEMANDED TO KNOW WHY THE BUSES DID NOT STOP AT THE TOP OF THE HILL AT REGIONAL PROCESSING CENTRE 3 (RPC3). CSO [REDACTED] TOLD [REDACTED] THAT SHE WOULD MAKE A PHONE CALL TO TRANSFIELD TRANSPORT TO SEE WHAT THE PROBLEM WAS AND PROCEEDED TO DO SO. [REDACTED] THEN BECAME QUITE RUDE TOWARDS CSO [REDACTED] AND CSO [REDACTED] STILL DEMANDING TO KNOW WHY THE BUSES DID NOT STOP FOR THE FOUR OF THEM. CSO [REDACTED]N EXPLAINED THAT HE WAS NOT SURE AND THAT CSO [REDACTED] WAS TRYING TO MAKE A PHONE CALL TO FIND OUT. [REDACTED] MOVED AWAY FROM THE PROCESSING DESK AT THIS TIME. PSS [REDACTED] APPROACHED THE PROCESSING DESK FROM OUTSIDE AND STATED THAT SOMEONE HAD BEEN SMOKING ON ONE OF THE BUSES SO THE BUS DID NOT STOP TO PICK ANYONE UP. PSS [REDACTED] ALSO STATED THAT HE WAS NOT SURE WHO THIS PERSON WAS AND THAT HE WAS INFORMED BY ONE OF ME BUS DRIVERS OF THIS INCIDENT. WITH THIS [REDACTED] RE-APPROACHED THE PROCESSING DESK AND WITH A LOUD VOICE LOOKED AT PSS [REDACTED] AND SAID FUCK YOU YOU’RE AN ARSE-HOLE, YOU’RE A FUCKEN LIAR, FUCK YOU”L [REDACTED] THEN LOOKED AT CSO [REDACTED] AND CSO [REDACTED] AND STATED THAT HE
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