Risk rating
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Incident:
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Downgraded:
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AT APPROXIMATELY 0839HRS CLIENT SERVICE OFFICE (CSO) [REDACTED] CONTACTED SAVE THE CHILDREN (STC) VIA PHONE AND SPOKE TO A STC LOGISTICS MANAGER, TO SEEK ASSISTANCE WITH INSTALLING A BABY CAPSULE IN A VEHICLE. FOR THE TRANSPORTATION OF ASYLUM SEEKER [REDACTED] )’WHO IS [REDACTED] MONTHS OF AGE TO INTERNATIONAL HEALTH MEDICAL SERVICE (IHMS) CLINIC AT RPC 1 FOR AN APPOINTMENT CSR [REDACTED] TOLD THE STC MANAGER THAT THE VEHICLE WOULD ARRIVE AT THE ECHO ON SITE AT 0945HRS, WITH AN EXPECTED D√ã¬Ü¢PARTURE TIME OF 1000HRS. THE STC MANAGER TOLD CSO [REDACTED] THAT HE WOULD FIND SOMEONE THAT WOULD BE ABLE TO ASSIST AND THEY WOULD BE AT THE ECHO TENT AT 0945HRS. AT 0900HRS CSO [REDACTED] WAS ASKED TO ATTEND GATE 3 ‘BY THE GUARDS AT THE POST, ON ARRIVAL CSO [REDACTED] WAS MEET BY A MALE STC STAFF MEMBER WHO ASKED CSO [REDACTED] WHERE THE VEHICLE AND BABY CAPSULE WAS LOCATED THAT NOBODY HAD THE INTELLIGENCE TO INSTALL. CSO [REDACTED] NOTIFIED THE STC STAFF MEMBER THAT THE VEHICLE WOULD NOT ARRIVE ONSIT√ã¬Ü¢ UNTIL 0945HRS. THE STC STAFF MEMBER TOLD CSO [REDACTED] THAT HE WOULD NOT BE ONSITE TO INSTALL THE CAPSULE AT THAT TIME HOWEVER HE WOULD ORGANISE A FEMALE STC RECREATION STAFF MEMBER TO ASSIST. AT APPROXIMATELY 0955HRS THE VEHICLE ARRIVED ONSITE. AT 1010HRS [REDACTED] AND HER MOTHER ASYLUM SEEKER [REDACTED] ARRIVED AT THE ECHO TENT AT 1015HRS STC STAFF MEMBERS HAD STILL NOT ARNVED TO ASSIST HOWEVER CSO’S [REDACTED] AND [REDACTED] WERE ABLE TO SECURELY INSTALL THE BABY CAPSULE AND [REDACTED] AND HER MOTHER [REDACTED] WERE ESCORTED OFF SITE AT 10:35HRS

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