CASE WORKER [REDACTED] WAS SITTING AT A TABLE IN THE MESS WHEN HE WAS APPROACHED BY [REDACTED] AT APPROXIMATELY 1230HRS. [REDACTED] ADVISED SHE WAS UPSET WITH IHMS NOT PROVIDING A RESPONSE AND APPOINTMENT FROM A COMPLAINT SUBMITTED ON THE 19/08/2015 REGARDING A HEALTH ISSUE WITH HER LIPS. [REDACTED] ADVISED THAT IF SHE DID NOT RECEIVE TREATMENT TO HAVE ‘GEL’ REMOVED FROM THE LEFT SIDE OF HER LIP, SHE WOULD CUT IT OUT HERSELF. [REDACTED] REPORTS SHE WAS PROMISED AN APPOINTMENT AND STATED SHE HAS BEEN WAITING 3 WEEKS.
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