CASE WORKER (CW) [REDACTED]WAS APPROACHED BY CW [REDACTED] AT THE CANTEEN AREA OF RPC3 AT 12.54PM AS REQUESTED BY ASYLUM SEEKER [REDACTED] WHO WAS AT ECHO. [REDACTED] ENGAGED WITH [REDACTED] WHO APPEARED DISTRESSED AS [REDACTED] OBSERVED [REDACTED]’S HANDS AND LIPS WERE VISIBLY SHAKING. [REDACTED] PROCEEDED TO INFORM CW [REDACTED] THAT SHE HAD BEEN TREATED RUDELY BY WILSON’S OFFICERS. [REDACTED] STATED THAT THEY ‘SCANNED’ HER SEVERAL TIMES MORE THAN OTHER ASYLUM SEEKERS PASSING THROUGH THE GATE AND SAID ‘BAD WORDS’ TO HER.[REDACTED] STATED THAT ‘L AM NOT AN ANIMAL, I AM A HUMAN BEING’ AND ‘DO THEY WANT TO CHECK MY UNDERWEAR’. AT THE TIME OF THE ENGAGEMENT, WILSON’S CSO [REDACTED] APPROACHED HOLDING A BAG AND ASKED [REDACTED] IF THIS BELONGED TO HER. [REDACTED] APPEARED TO GET ANGRY WITH CW OBSERVING CHANGED POSTURE AND BODY LANGUAGE, WHILST RAISING HER VOICE LOUDLY AND SPEAKING IN A HEIGHTENED TONE TOWARDS THE CSO STATING ‘DON’T TALK TO ME, NO OFFICER TALK TO ME’. CW THEN WITNESSED CSO [REDACTED] RESPONDED TO [REDACTED], MIRRORING [REDACTED]’S TONE AND PITCH OF VOICE STATING ‘DO NOT TALK TO ME LIKE THAT [REDACTED]’. CW ATTEMPTED TO RE-DIRECT [REDACTED]’S ATTENTION TO SPEAK WITH CW AND EVENTUALLY [REDACTED] DID SO. [REDACTED] THEN PROCEEDED TO SPEAK WITH CW AND STATED LOUDLY ‘IF OFFICERS SPEAK RUDE AGAIN, I WILL KILL MYSELF, I AM SERIOUS’. AT THE SAME TIME, [REDACTED] LOOKED TOWARDS WILSON’S CSO [REDACTED] TO WHICH [REDACTED] ALLEGED THAT CSO MOUTHED THE WORD ‘SHUT UP’. CW DID NOT SIGHT THIS AS HER BACK WAS TOWARDS THE OFFICERS. [REDACTED] REPEATED TO CW THAT ‘HE (CSO [REDACTED]) TOLD ME SHUT UP’. CW ENCOURAGED [REDACTED] TO MOVE OUT OF LINE OF SIGHT FROM THE OFFICERS TO DEESCALATE [REDACTED] AGAIN. [REDACTED] AND CW MOVED TO ANOTHER SEAT AND SHE REPEATED ‘IF OFFICER SPEAK BAD TO ME AGAIN, I WILL KILL MYSELF. CW MANAGED TO DE-ESCALATE [REDACTED]’S BEHAVIOUR AND SHE APPEARED CALM AT THE END OF THE DISCUSSION AND PROCEEDED TO CATCH THE BUS TO OPEN CENTRE WITH HER FRIENDS.
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