Risk rating
Minor
Incident:
Abusive or aggressive behaviour
Downgraded:
No

AT 1740, SCA [REDACTED] HAD CANCELLED THE SCHEDULED SUNSET EXCURSION, BECAUSE A CLIENT [REDACTED] WAS BEING AGGRESSIVE AND ABUSIVE TOWARDS HIM. MY COORDINATOR CALLED TO INFORM ME THE EXCURSION HAD ALLEGEDLY BEEN CANCELLED BY SCA. HE TOLD ME IMMEDIATELY ENTER THE CAMP AND REVERSE THE CANCELLATION. I ENTERED THE CAMP AND INTERCEPTED THE BUS BEFORE IT HAD LEFT RPC3. I THAN ASKED SCA [REDACTED] TO DESCRIBE THE EVENTS THAT HAD TRANSPIRED. HE SAID HE FELT UNSAFE AS A RESULT OF [REDACTED] BEHAVIOUR AND AS A RESULT HEAD CANCELLED THE EXCURSION. I EXPLAINED TO HIM THAT HE HAD TAKEN THE RIGHT STEPS TO REMOVE HIMSELF FROM THE ABUSIVE CLIENT, HOWEVER THE EXCURSION COULD NOT BE CANCELLED AS THIS WOULD BE UNFAIR TO THE OTHER CLIENTS. I THEN ASKED THE NEAREST WILSON’S OFFICERS FOR THEIR VERSION OF EVENTS, AND THEIR VERSION SUPPORTED [REDACTED]S. THE EXCURSION THEN CONTINUED AS PER NORMAL. I THEN CALLED MY COORDINATOR [REDACTED] AND INFORMED HIM OF THE EVENTS THAT HAD TAKEN PLACE.

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