Risk rating
Minor
Incident:
Complaint
Downgraded:
Unknown

At approximately 1640 on 20 August 2014, [REDACTED] and [REDACTED] presented to the Beach House to apeak with Case Worker (CW), [REDACTED]. CW [REDACTED] asked DIBP Farsi Interpreter, [REDACTED] to assist with the language. CW noticed that [REDACTED] had two files tucked under his arm and asked [REDACTED] what the files were. [REDACTED] stated that he was unhappy with the service he was receving at IHMS so he he and his wife, [REDACTED] files. CW [REDACTED] asked [REDACTED] what he was going to do with the files and [REDACTED] stated, I will burn them.” [REDACTED] also stated that he would show the documents to another doctor either in Iran or Australia. On several occasions

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