ON 30 APRIL 2015, CASE MANAGER, [REDACTED] VISITED RAA AS REQUESTED BY A WILSONS SECURITY GUARD TO TALK WITH[REDACTED], [REDACTED] AND [REDACTED]. THE FAMILY STATED THE FOLLOWING (THROUGH [REDACTED] ACTING AS AN INTERPRETER, THE DAUGHTER): ¢ √Ǭ≤ENGLISH GUARD, [REDACTED]’ CONTINUES TO OPEN THE DOOR AND LOOK IN THE WINDOW OF THE ROOM; ¢ THEY WANT THE GUARD CHANGED; ¢ [REDACTED] SAID SHE DIDN’T UNDERSTAND WHY SECURITY WERE WATCHING HER FATHER; ¢ THEY SAID THEY ([REDACTED] OR HER MOTHER) CAN’T UNDERDRESS AS THE GUARD MAY LOOK IN; ¢ THIS IS THE FIRST TIME THEY HAVE BEEN TOLD TO KEEP THE DOOR OPEN AND HAVE NOTICED GUARDS LOOKING IN THE WINDOW; ¢ UNLESS THE GUARD IS CHANGED AND STOPS LOOKING IN √Ǭ¨ THEY WILL NOT EAT AND SLEEP OUTSIDE. CASE MANAGER RESPONDED TO THE FAMILY BY IDENTIFYING: ¢ THE RULES OF HIGH WATCH, INCLUDING THAT THE GUARD WATCHES YOU; AND YOU WILL BE REQUESTED TO HAVE THE DOOR OPEN; ¢ EVERY OTHER DAY YOU HAVE BEEN IN RAA YOU SHOULD HAVE BEEN WATCHED THE SAME WAY; ¢ IT WILL BE HARD TO MAKE CHANGES TONIGHT; AND THAT CASE MANAGER WILL COME TOMORROW WITH INTERPRETER TO DISCUSS THE MATTER FURTHER; ¢ THE GUARDS WONT WATCH YOU WHEN YOU ARE IN THE ROOM WITH ONLY YOUR MOTHER ([REDACTED] RESPONDED BY SAYING SHE DIDN’T WANT ANYONE WATCHING HER FATHER, OR HER FAMILY ANYMORE); ¢ PROVIDED OTHER PSYCHOSOCIAL TECHNIQUES TO CALM [REDACTED] AND HER MOTHER. INCIDENT REPORT BEING COMPLETED AS FAMILY EXPRESSED THEY WILL STOP EATING AND WILL SLEEP OUTSIDE.
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